Staff Friends and Family Test

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How was your work today?

The Staff Friends and Family Test is a programme that reports the views of thousands of employees in the NHS.

The test runs three times a year and aims to provide a snapshot of what staff think about where they work.

Our staff are asked two questions:

  • How likely are you to recommend Greater Manchester Mental Health NHS Foundation Trust (GMMH) to friends and family if they needed care or treatment?
  • How likely are you to recommend Greater Manchester Mental Health NHS Foundation Trust to friends and family as a place to work?

In the latest Staff Friends and Family Test, which ran in June 2016, the Trust received its best ever results. 81% of staff said they would recommend GMW (as the Trust was then known) as a place to receive care and 73% of staff said they would recommend us as a place to work.

The proportions of staff not recommending GMW as a place to be treated or as a place to work are now at their lowest levels too – 5% and 12% respectively.

Since we began the Staff Friends and Family Test our scores have continued to improve. They indicate overall increases of 9% in those recommending GMW as a place to receive care and 11% in those recommending GMW as a place to work.

Staff Friends and Family Test Results

Months during which the survey is conducted

Staff recommending us as a place to receive care

Staff recommending us as a place to work
April-June 2016 81% 73%
January-March 2016 81% 71%
July-September 2015 75% 66%
April-June 2015 76% 65%
January-March 2015 70% 61%
July-September 2014 69% 60%
April-June 2014 72% 62%

 

 

 

 

 

 

 

 

 

 

 

The Staff Friends and Family Test isn't run between October-December, as this when the more detailed national NHS staff survey takes place.