Contact us

The Curve is located just outside Manchester City Centre, in Prestwich, with public transport links, including a convenient bus stop opposite and tram stop a short walk away, and car parking on site.

Crisis Support

In the first instance you should visit your GP, who may refer you to one of our teams. Some services accept self-referral, or a referral from a friend or relative. Search for Services offered in your area and for more information on how to get referred.

You may be offered a primary care service, for example a health centre or clinic for counselling or treatment for an addiction. If you suffer from a more serious or long-term mental health problem, your GP will refer you to a secondary care service (Community Mental Health Teams).

Community Mental Health Teams are the main point of referral into more specialist services and they will assess your condition and offer support as well as treatment options. Depending on the type of service, treatment can be accessed through inpatient wards, home treatment teams, Community Mental Health Teams, Accident and Emergency at the local hospital via the liaison service, crisis team, drop-in centres and day centres.

In an emergency

If you are concerned about an immediate risk of harm - either to yourself or someone else - phone 999. If it is not an emergency but you require urgent advice from the police, call 101. Visit your local Accident & Emergency department if necessary.

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

 

Complaints, Compliments and Suggestions

The Customer Care Team provide information, advice and support to patients, family members and carers.

The Customer Care Team will:

  • Provide information about NHS Services
  • Signpost to specialist services
  • Listen to concerns, comments, compliments and suggestions
  • Help solve problems that need quick resolution
  • Manage complaints made about the Trust

The Customer Care Team can help to answer any questions you may have about the care the Trust provides and help guide you through services provided by the NHS and other organisations.

The Customer Care Team actively encourage the public to give feedback on the service. If you have any comments, would like to suggest any improvements or would like to use the service, please get in touch.

Please download the Customer Care leaflet to find out information on the following:

  • Who can complain?
  • Time limits for complaining
  • Who to complain to
  • Confidentiality
  • Parliamentary and Health Service Ombudsman

For an easy-read version of the leaflet, please see Customer Care Easy Read Leaflet. If you would like a copy of this leaflet in a different language or format please contact the Trust's Customer Care Team.

You also see the Trust's CC02 Customer Care Policy.

 

Previous Customer Care Complaints reports

Customer Care Complaints Report 2013-14

Customer Care Complaints Report 2014-15

Customer Care Complaints Report 2015-16

Customer Care Complaints Report 2017-18

Customer Care Complaints Report 2018-19

Freedom of Information

The Freedom of Information (FOI) Act was passed on 30th November 2000. It entitles anybody to ask a public authority for any recorded information that they keep.

The purpose of the Act is to give greater access to information. This includes how decisions are taken in the Trust and how services are developed and delivered.

Below is a quick guide to some information about our Trust that is readily available on our website.

Who we are and what we do

Information can be found on the About Us page.

What we spend and how we spend it

Details on our spending can be found in our Annual Report and Accounts. Please also see the Scheme of Reservation. All of these documents can be found on the Publications and Declarations page.

What our priorities are and how we are doing

Details can be found in our Annual Report and Quality Account in the Publications and Declarations section.

How we make decisions

Information can be found on the How we make decisions page. You can also find information by reading the Trust Board minutes.

The services we offer

Information can be found on our Services page.

You can make a request for information under the Freedom of Information act. The Trust publishes previous FOI requests on the disclosure log on this website. You should check if your query has previously been answered as the requested information may already be available by looking through the publication scheme, disclosure log or using the search function in the top right hand corner to search for key words. Alternatively, you can download and complete the  FOI application form and guidance.doc [doc] 138KB and email it to foi@gmmh.nhs.uk.

Alternatively you can post the form to:

Information Governance Department, Freedom of Information Team, Bury New Road, Prestwich, Manchester M25 3BL

Telephone: 0161 358 1438

 

Media enquiries

If you are a journalist with a media enquiry, please contact the Trust's Communications Team on 0161 358 1644. The office is open between 9am and 5pm, Monday to Friday (except Bank Holidays).

Contact the team

Telephone: 0161 358 1644

Email: communications@gmmh.nhs.uk

Out of hours contact: 0161 773 9121 operates at evenings and weekends. This is for urgent media queries only.

See our latest news.

Online Enquiry Form

Please complete the online enquiry form below to contact the Trust. A member of GMMH staff  will receive your enquiry and aim to get back to you as soon as possible. Please note that website enquiries are monitored Monday-Friday, 9am-5pm.

General Enquiry Contact Form

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