24/7 Helpline

Our free helpline is here to help our service users, carers, and people living in the areas we serve. If you are worried or anxious about your mental health or feeling as though you are in a mental health crisis and need urgent support and help, please don't hesitate to call. The helpline is also there for you if you are concerned about a loved one, neighbour, friend or family member. It is open all day and night, 365 days per year and it is free of charge.

We sometimes receive a large number of calls, so please bear with us. 

0800 953 0285 ​


In an emergency

If you or someone else is in immediate danger, call 999. You should attend your local NHS Accident & Emergency if you need urgent physical health care or an require an urgent mental health assessment.

If it is not an emergency but you require health advice, visit NHS 111 online or call 111.

If you need non-emergency access to the police call 101.


Download the poster and flyer for the helpline here:

A5 Flyer
A3 Poster

Helpline flyer

Crisis Care

We also have various other teams that offer help to people experiencing a mental health crisis, such as the Mental Health Liaision Team and various Crisis Cafes, Listening Lounges and Support Hubs. Details can be found below.

You can also click here for suicide prevention advice.

Crisis Café at No.93

What we are

An out of hours friendly and supportive community space open to anyone from Manchester, Bolton, Salford and Trafford, experiencing a mental health crisis. Our aim is to offer support and advice from qualified Mental Health Practitioners and support staff in a relaxed and comfortable environment, avoiding long waits in Emergency Departments. 

What we do

  • Provide one to one sessions with experienced Mental Health workers
  • Provide help for people to stay well at home
  • Signpost to other local support services
  • Offer interventions to help identify positive coping strategies.

Where to find us

No.93 Harpurhey Wellbeing Centre, 93 Church Lane, Manchester M9 5BG

Monday to Friday, 8pm to 1am (inc Bank Holidays).
Saturday and Sunday, 3pm to 1am.


Call 07778012838 or 0161 271 0339 

Please phone ahead before dropping in. 

Listening Lounge in Bolton

A new way to improve mental wellbeing in Bolton

Bolton’s Listening Lounge is now open in the evening and weekends in the town centre - offering a warm welcome, advice, guidance and non-judgmental support to local people struggling with poor emotional health.

Contact us

Call 01204 917739 or email listeningloungehelp@1pointbolton.org.uk

You can find us in a Bolton Town Centre location from Monday to Sunday, 3pm to 1am.

Please call or email us ahead of visiting

In partnership with Bolton Clinical Commissioning Group and 1point North West

The Recovery Lounge in Manchester

A new way to support people in crisis

The Recovery Lounge is a new service in Manchester City Centre. We offer a safe place to service users who identify as experiencing a mental health crisis.

Contact us

Call 0161 238 5249

Open seven nights a week:
Mon – Fri,  7pm to 1am
Sat & Sun, 3pm to 1am
Phone referrals taken from midday onwards until 1am, every day

In partnership with Turning Point

Mental Health Support Hub in Wigan

The Mental Health Support Hub is a safe, supportive environment for you to access during your time of distress.

The hub will provide an alternative, non-medical programme with the aim to prevent unnecessary attendances at A&E and referrals to urgent care mental health services, resulting in better outcomes. You can access the hub if you are 18 years or over and live in the Wigan Borough or are registered with a Wigan GP and open to secondary care mental health team. 

Contact your care co-ordinator or Atherleigh Park reception (01942 636 300) for more information, and to check availability.  As part of the registration reception will need your name and date of birth. This information will not be shared with any other agency without your permission.

Programme of Interventions

There will be a structured interventions programme, focusing on a different theme each evening, with the aim to:

  • Maintain and develop personal independence and resilience
  • Help develop skills and abilities needed to manage future crisis 
  • Actively signpost to locality based services to support

Opening Times

The hub is available 7 days a week from 4.30pm until 11pm, at the Lea Baker Café at Atherleigh Park, Atherleigh Way, Leigh.

Hot and cold beverages and snacks will be available on arrival and during the evening intervals.


Please note that the Mental Health Support Hub is delivered by non-clinical staff and does not have the facility to manage risks to self or others, In the event of such concerns the team will seek support from the relevant services.

As a patient

As a service user, relative or carer using our services, sometimes you may need to turn to someone for help, advice, and support. 

Find resources for carers and service users  Contact the Trust