Share Your Views

Your views are vital to help us maintain and improve our services.

If you access services at GMMH we would love to hear what you think about our Trust. Whether your experience was good or bad, telling us about it can make a big difference to how we do things in the future.

Please take a moment to give us your feedback online. It is a simple and anonymous way to tell us what you think of the care or treatment you received in the NHS.

We have four experience questionnaires, which also incorporates the Friends and Family Test. Please complete the survey which applies to you (opens in a new window).

Community

Community Survey

Please complete this survey if you access community services at GMMH.

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Inpatient

Inpatient Survey

Please complete this survey if you access inpatient services at GMMH.

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Substance Misuse

Substance Misuse Survey

Please complete this survey if you access substance misuse services at GMMH.

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Community

Carer Experience Survey

Please complete this survey if you care for somone accessing services at GMMH.

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Wigan Mental Health Crisis Support Survey

Healthwatch Wigan want to know about experiences of mental health crisis services in Wigan - help shape these services in Wigan by filling in our short survey.

Healthwatch Wigan works to help local people get the best out of their local health and care services, whether it's improving them today or helping to shape them for tomorrow. We do this by listening to people who use local services and feeding back information and recommendations to commissioners and providers of services.

This survey aims to find out people’s experience of seeking help at a time of mental health crisis. We want to hear from people about what works and what could be better. The survey is for mental health care services for adults only. It does not cover child and adolescent mental health services (CAMHS).

By mental health crisis we mean when you or someone you know feels unsafe, at risk or unable to cope without professional advice and support.

This survey should only take 10 minutes to complete and will help us to improve mental health crisis services for everyone in Wigan. Thank you for taking the time to complete this survey.

https://www.surveymonkey.co.uk/r/TCZ8TPC

Friends and Family test

The NHS Friends & Family Test (FFT) is about giving patients and their carers the opportunity to provide quick feedback on their care and treatment experience. 

You can say what is going well and what can be improved so that people who make decisions about local healthcare can take your views into account.

The Friends and Family information we collect is published nationally by NHS England (opens in a new window) and can also be found on NHS.UK (opens in a new window).

To complete the FFT question only and not our wider Trust Experience Questionnaire, please click here.

What is a Service User / Carer Experience Questionnaire?

The GMMH Service User and Carer Experience Questionnaires allows you to give more in-depth feedback of your experience of GMMH’s services.

You can provide us with your views and your experiences of care, which are vital in helping us shape and improve our services.

It is a simple and anonymous way to tell us what you think of the care or treatment you received with us.

We have embedded the Friends and Family Test (FFT) question within this questionnaire, so you don’t need to complete two separate surveys.

You can contact our Customer Care Team to request a paper copy of the survey: 

Telephone: 0800 587 4793 (freephone) or email: customercare@gmmh.nhs.uk

How will the results be used?

The information will give us invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help us to make improvements for our service users and carers.

We use feedback to inform staff induction, training and development, and we do our best to communicate with service users and carers about the improvements we have made, including displaying ‘You Said, We Did’ posters in services.

Some examples of comments from our service users and You Said, We Did are detailed below:

You Said - “Can we have better garden furniture and a new Xbox”

We Did - All items have been ordered and awaiting delivery.

You Said - "A lack of therapy and activities and not enough staff”

We Did – Ward Activity Coordinator is now working five days a week.

You Said, We Did – Following carer feedback about the entrance to Irwell Ward, the ward entrance has been revamped.  A gentleman accessing support on the ward assisted with the development of a Feedback Board on the ward.

For more information

Email: customercare@gmmh.nhs.uk

Visit www.nhs.uk/friendsandfamily

Patients, carers and visitors may also wish to leave a review about our services on NHS.UK (opens in a new window) or tell your story on Care Opinion (opens in a new window).