The information will give us invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help us to make improvements for our service users and carers.
We use feedback to inform staff induction, training and development, and we do our best to communicate with service users and carers about the improvements we have made, including displaying ‘You Said, We Did’ posters in services.
Some examples of comments from our service users and You Said, We Did are detailed below:
You Said - “Can we have better garden furniture and a new Xbox”
We Did - All items have been ordered and awaiting delivery.
You Said - "A lack of therapy and activities and not enough staff”
We Did – Ward Activity Coordinator is now working five days a week.
You Said, We Did – Following carer feedback about the entrance to Irwell Ward, the ward entrance has been revamped. A gentleman accessing support on the ward assisted with the development of a Feedback Board on the ward.