Care Quality Commission (CQC)

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.  The CQC makes sure that we provide high standards of care and treatment and that we look after the interests of people whose rights are restricted under the Mental Health Act.

The CQC monitors our performance by visiting our sites, carrying out patient surveys and by collecting and analysing information about our performance.  The findings are published in a report on the CQC's website so everyone can see them.

To get to the heart of people's experiences of care and support, the focus of inspections is on the quality and safety of services, based on the things that matter to people. Therefore five key questions are asked about the service.

Are they:

  • Safe?
  • Effective
  • Caring
  • Responsive?
  • Well-Led?

To help inspection teams direct the focus of their inspections, they use a standard set of 'key lines of enquiry' (KLOEs) and prompts. KLOEs help them to form a judgement about the quality of the service, determine a rating for each of the five key questions, and where relevant, produce an overall rating for the service. Ratings are an important part of the inspection process and use a four-point scale: outstanding, good, requires improvement, or inadequate.