Text messaging service for urgent mental health support – digital resources

Below you’ll find resources to help you promote the text messaging service to the people you support.

 

Digital Screens

Oldham:

Oldham.zip

Salford:

Salford.zip

Tameside and Glossop:

Tameside.zip

Wigan Borough:

Wigan.zip

Key messages for service users:

• People living in [INSERT LOCALITY] can now access urgent NHS mental health support via text message.

• If you are experiencing a mental health crisis, for example if you feel mentally unsafe or severely distressed, you can now access urgent mental health support by texting 07480 635134 between 7am and 7pm.

• The service is available to people of all ages who are registered with an [INSERT LOCALITY] GP.

• It offers another option for people who may prefer to access support via text message, rather than phone, online or face-to-face.

• The service is free of charge, secure and confidential, and you can text on behalf of yourself or someone else.

• When you text us on 07480 635134 between 7am and 7pm, you will be connected to a trained mental health practitioner from your local team. They will aim to respond within four hours. If you text after 5pm, this may be the next day.

• They will speak with you over text message and help you get the urgent support you need.

• With your permission, they can access your patient notes if you have previously received mental health support.

• This will reduce you having to repeat information and allow them to provide better support.

• This service is part of the Greater Manchester NHS 111 Mental Health team, run by Greater Manchester Mental Health NHS Foundation Trust, Pennine Care NHS Foundation Trust and local voluntary, community and social enterprise partners. We’re working with ChatHealth, provided by Leicestershire Partnership NHS Trust.  You can find us on their website  https://chathealth.nhs.uk   by searching @GMChatMentalHealth.

• You can still also access support 24/7, free of charge, by calling NHS 111 and selecting mental health option 2, or by visiting   https://111.nhs.uk .

• Community crisis spaces are also available across Greater Manchester.  Visit the Greater Manchester Integrated Care Partnership website for details .

• You can find further information about the range of urgent mental health support available in Greater Manchester here  Mental health.

• This is not an emergency service. In situations where there’s an immediate risk to life, or you need urgent physical care, you should contact 999 or go to A&E.