Guidance for Service Users

For updates on service closures and information on visiting arrangements, please click here.

Attending Appointments

The use of face coverings when coming to Greater Manchester Mental Health

People infected with COVID-19 can have very mild or no respiratory symptoms (asymptomatic) and can transmit the virus to others without being aware of it.

In line with recent recommendations from the World Health Organisation, we are introducing new measures at GMMH to keep visitors, patients, and staff safe.

From Monday, 15 June 2020 you will need to wear a face covering when you attend an appointment.

What does this mean for me?

We can all play a role in reducing the spread of coronavirus and keeping our hospitals safe. If you are coming to attend an appointment, it is important that you wear a face covering at all times. This is for your safety and the safety of other patients and staff.

Face coverings can be cloth and/or homemade, and advice on how to wear and make one can be found on the government website. Face coverings worn as part of religious beliefs or cultural practice are also acceptable, providing they are not loose and cover the mouth and nose.

We are asking that you plan in advance and bring a face covering with you whenever possible, but if you do not have one available when you come to hospital, please see a member of staff on arrival and we will provide you with one.

If you are currently shielding and have been provided with a surgical face mask for your appointments, please continue to use this. If you have not been provided with a surgical face mask, you should wear a face covering.

For some people, wearing a face covering may be difficult due to physical or mental health conditions. In these instances, other measures will be considered on a case by case basis, for example timed appointments and being seen immediately on arrival. 

If you are a deaf or hearing impaired, our staff have a range of communication options to ensure that they can communicate effectively with you. This might include the use of clear masks where possible, as well as visual aids such as writing things down, speech to text apps and sign language.

All visitors will be expected to comply with existing social distancing and hand hygiene measures in addition to the face coverings while in the hospital setting.

Where do I go for more information?

If you have further questions regarding the changes we have made across the Trust, please email

Clozapine and COVID-19 info for patients

Please find below information for patients on Clozapine:

Clozapine and COVID-19 info for patients FINAL.docx

Reduced opening hours in Workington - Unity service

Unity services remain open, however we have reduced the opening hours in Workington. This is due to a temporary reduction in staff, therefore we have grouped the service provision to Whitehaven.  

However, we recognise the provision of needle exchange is essential, therefore we are providing a drop in 3x per week on Monday, Wednesday and Friday from 2pm - 4pm from the Unity base in Workington.

Contact details on the Unity page here:

Beware of fraud

Please find the latest Fraud Alert newsletter:  COVID-19 Scams Alert #6.pdf

  • Please be aware of this Track and Trace telephone scam:

    Telephone call received that went as follows:

    ???Good morning, I'm calling from the NHS Track and Trace Service. According to our system, you are likely to have been in close proximity to someone who has tested positive for COVID-19. This means that you now need to self-isolate for 7 days and take a COVID-19 test.'

    'OK. Can you tell me who that person was?'

    'I'm not able to tell you that. That is confidential information.'

    'Right. Um... so ....'

    'But you do need to be tested within the next 72 hours. So can I just get the best mailing address so that we can send a kit to you?'

    'Ok (gave address)'

    'Thank you - and I just need to take a payment card so that we can finalise this and send the kit to you.'

    'Sorry - a payment card? I though this was all free?'

    'No - I'm afraid not. There is a one-off fee of ??500 for the kit, and test results. Could you read off the long card number for me, please, when you're ready.'

    'No - that's not right. This is part of the NHS so there's no charge.'

    'I'm afraid there is. Can you give me the card number please - this is very important, and there are penalties for not complying.'

    Puts phone down.

    Checks have been made with a Goverment Tracer who said - THIS IS A SCAM. "This is not how we work. There is no payment details of any kind taken by ANY of our teams. Please ,please do not give out your bank or payment details to anyone saying they are from track and trace. Track and trace will only confirm details with you and offer advice, they will not ask for any bank or payment details EVER. We will tell you who we are looking to speak to, we will give you the phone number and website to confirm who we are"

  • Please be aware of the following scam making its rounds on social media saying ‘For your free £258 award from the Government to assist you during the Coronavirus outbreak, just enter your bank details’Identity_Fraud_E_Screen.pdf [pdf] 118KB

Fraud warning

  • Another scam to be aware of is a penalty payment for leaving your home. Please see below for details


Europia - Supporting European nationals who live and work in Greater Manchester

Befriending Phone Line for Polish Over-50s

Europia will be setting up a befriending phone-line service for Polish people who are over-50 years old. Polish people will be able to ring 0161 826 3177 and have a chat with one of our Polish staff. This phone-line is for those who just want to talk to someone. Callers can discuss whatever they like. They can ask for advice about welfare or COVID-19, or they can just talk about how they are feeling. This service will be available from Monday 27 April 2020, 10am-2pm Monday to Thursday.

They have set up a Facebook Group for Polish over-50s, where they can join and discuss things they want to raise (about COVID-19 and other things). We will also be setting up an online texting system whereby each week participants will receive texts from us in Polish with links to different resources depending on issues raised in the Facebook group.  Click here to join the Facebook Group

Europia Emergency Fund

Europia is setting up an Emergency Fund where vulnerable EU nationals living across Greater Manchester can easily apply for a grant of £30-60 to help them buy supplies such as food and medicine during the COVID-19 pandemic. Applications will open on Monday 27 April 2020 to be submitted over the phone or via an online google form.

For more information, contact or ring 0161 505 0456