Guidance for Service Users

Ramadan 2020

Ramadan is the Muslim month of fasting, which this year starts on the evening of Thursday 23 April. Please find below some guidance to support those observing Ramadan during this time:

Please click here for this video with Urdu subtitles.

Please click here for this video with Somail subtitles.

Clozapine and COVID-19 info for patients

Please find below information for patients on Clozapine:

Clozapine and COVID-19 info for patients FINAL.docx

Reduced opening hours in Workington - Unity service

Unity services remain open, however we have reduced the opening hours in Workington. This is due to a temporary reduction in staff, therefore we have grouped the service provision to Whitehaven.  

However, we recognise the provision of needle exchange is essential, therefore we are providing a drop in 3x per week on Monday, Wednesday and Friday from 2pm - 4pm from the Unity base in Workington.

Contact details on the Unity page here:

Beware of fraud

Please find the latest Fraud Alert newsletter: Covid-19 Scams Alert #2 2020.pdf

  • Please be aware of the following scam making its rounds on social media saying ‘For your free £258 award from the Government to assist you during the Coronavirus outbreak, just enter your bank details’Identity_Fraud_E_Screen.pdf [pdf] 118KB

Fraud warning

  • Another scam to be aware of is a penalty payment for leaving your home. Please see below for details


Europia - Supporting European nationals who live and work in Greater Manchester

Befriending Phone Line for Polish Over-50s

Europia will be setting up a befriending phone-line service for Polish people who are over-50 years old. Polish people will be able to ring 0161 826 3177 and have a chat with one of our Polish staff. This phone-line is for those who just want to talk to someone. Callers can discuss whatever they like. They can ask for advice about welfare or COVID-19, or they can just talk about how they are feeling. This service will be available from Monday 27 April 2020, 10am-2pm Monday to Thursday.

They have set up a Facebook Group for Polish over-50s, where they can join and discuss things they want to raise (about COVID-19 and other things). We will also be setting up an online texting system whereby each week participants will receive texts from us in Polish with links to different resources depending on issues raised in the Facebook group.  Click here to join the Facebook Group

Europia Emergency Fund

Europia is setting up an Emergency Fund where vulnerable EU nationals living across Greater Manchester can easily apply for a grant of £30-60 to help them buy supplies such as food and medicine during the COVID-19 pandemic. Applications will open on Monday 27 April 2020 to be submitted over the phone or via an online google form.

For more information, contact or ring 0161 505 0456