Greater Manchester West Mental Health NHS Foundation Trust (GMW) has been highlighted as one of the highest performing mental health NHS organisations in England when it comes to Community Mental Health care. GMW received the highest score from service users in England in respect of their overall experience with mental health services.
The results show that GMW was one of the top performers in a number of areas that participants were asked to comment on within the survey.
The Community Mental Health Survey, run in conjunction with the Care Quality Commission, involved 58 Mental Health providers from across the country and was published on 15 November 2016.
The report reveals that service users scored GMW as one of the highest performing mental health trusts in England in relation to:
· Staff members understanding how their mental health needs affected other areas of their life.
· Formal meetings to discuss how their care was working.
· Help and advice with finding support for financial advice or benefits.
· Help from GMW’s mental health services with what is important to them.
The survey also highlighted GMW services as better than other Trusts in England with service users;
- Being given enough time to discuss their needs and treatment
- Discussing and planning the care that will be received
- Being involved in deciding treatment
- Receiving support to take part in local activities
- Involving families.
Bev Humphrey, Chief Executive of GMW, said:
“These results are an incredible achievement for our staff working in community mental health teams. It is fantastic to receive such positive feedback from the people who use our services. I am very pleased that we are doing very well in a number of important areas.
“Much of the work we are now focussing on is aimed at sustaining the good results and ensuring patients are aware of how they can access out of hours support and feel involved in decisions about medications they receive. There are always improvements to make and the results of this survey are a great opportunity to celebrate where we are getting it right and examine the areas for further improvement.”
GMW will use the results from this report to make further improvements to their services and their patients’ experience of mental health care.
GMW was rated as “Good” by the Care Quality Commission (CQC) following an inspection of services undertaken in February this year.