Memory Services in Manchester

Admission to the service is based on assessment against the following eligibility criteria:

The service will consider acceptance of referrals for people who meet the following criteria: -

Adults over the age of 65  (Royal Collage of Psychiatry (RCPsych) criteria for those accepted within later life services) and Adults of Working Age (AOWA) who have been referred for assessment of their memory.

How to Make a Referral

To make a referral, please send the form to the Gateway team via:

For further advice about a routine referral or to make an emergency or urgent referral please either:

  • Contact gateway team on 0161 271 0260
  • Contact the duty worker for the locality CMHT team which covers the neighbourhood/GP location, please see the contact information below. Each CMHT has a duty worker who is available to take calls and deal with any urgent referrals. This is available 9-5pm Monday to Friday

Once a referral is received, it is sent to the appropriate CMHT team to triage within 24 hours. The team review information from the referral, collate any further information if needed, and then prioritise for action as follows:

  • Emergency (same day response)
  • Urgent (within 5 days)
  • Routine (within 6 weeks)

Following the initial duty assessment, the referral will be allocated for initial assessment by a nurse to complete a memory assessment within 6 weeks from point of referral. A letter of acceptance of referral will be sent to the GP/Referrer of plan to assess.

At the point of triage the GP may have requested a memory assessment, however presenting symptoms background information may point to mental illness and a formal CMHT assessment is required rather than memory assessment

If the person referred is not suitable for memory assessment, the team will write to the GP. The GP response will include the named clinician who made the decision, together with their contact details, reason for why the referrals was not deemed suitable for memory assessment, providing advice about GP management of patient.

Timescale of Responses and Expected Outcomes


Urgency of referral

Timescale of response



  • All patients accepted to be seen as a routine referral, will aim to be seen within 6 weeks
  • People who have memory problems and have been screened by the GP to rule out any physical causes to their memory problems.


During working hours

  • Urgent referrals may arise via telephone or in writing to the Gateway service and forwarded to the appropriate CMHT by Gateway/or by telephone direct the senior practitioner dealing with referrals (see contact information)
  • Urgent referrals will be accepted and assessed by CMHT during normal working hours.
  • An urgent referral requires assessment within 1-5 days from referral.
  • The CMHT will contact referrers and the patient referred  to inform on progress of the of the referral


  • Reason to believe that there is a risk of significant harm (immediate and serious risk to self and/or others) occurring as a result of a mental disorder, or suspected mental disorder, if no action is taken before the next community referrals allocation meeting, i.e. within one week
  • The level of cognitive functioning that places the person at immediate risk of harm to self or others including carers (e.g. due to wandering, self-neglect, abuse) and physical/medical causation has been excluded
  • Patient will have been ill enough to have seen by the ‘referrer’ who has knowledge of the patient and considers the risk for urgency to be linked with a perceived mental health problem


  • Same day response /24-hour response
  • Immediate concern about risk to self /severe relapse of mental illness
  • Patient is at risk of abuse/vulnerable and is in a location that is not safe.
  • Patient may require home based Treatment as an alternative to admission.


Expected outcomes

The memory service aims to complete a comprehensive memory assessment to aid diagnosis; provide post diagnosis follow up and treatment; refer for dementia advisor input and admiral nursing input where it is require; referral to post diagnosis groups for patients and carers.  


Post discharge support

Patients will be discharged back to their GP following diagnosis, follow up and treatment.

Contact Details

The duty mobile phone advice line are additional support for the GP’s and provides direct access to a Mental Health Practitioner within their local Community Mental Health Team.

Contact details:

Contact Details

Manchester MATS Service


Hexagon Tower

11th Floor

Crumpsall Vale


M9 8GQ

0161 271 0277


Eloise Weymouth


Chorlton House

70 Manchester RD

Chorlton Cum Hurdy

M21 9UN

0161 271 0038


Hayley Farrell 



Civic Centre


M22 5RG

0161 219 2336


Lucy Smith

As a patient

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