Joining Using a Desktop Computer or Laptop

Please follow the below instructions when accessing your video appointment using a desktop computer or laptop. Additionally, there is a video included below to demonstrate this.

Please ensure you are signed out of any work or personal Teams accounts before you join your appointment.


Open your email and then the message from your service, you can try searching ‘confirmed’ or ‘reminder’. Be sure to check any junk/spam folders if the email is not in your inbox. If your email address is Microsoft based (Outlook, Live, Hotmail etc.) there is an increased likely hood they would be in the junk mail. Ideally please mark as ‘not junk’ so the problem doesn’t persist.

Assessment appointment email

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Confirmed appointment email

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When it is time for your appointment please tap the ‘Join your appointment’ in Teams meeting button within the email. You will only be able to join via this link.

Join your appointment Teams button

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You may see the following message if so, do nothing, don’t click, just wait until it goes to the next screen.

How do you want to join teams meeting screen

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Add your initials of first name when prompted. Please don’t add your full name or email address. Then click ‘Join now’.

Teams Meeting join screen

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Ensure your video and sound are turned on, there should be no line through them. If there are any issues, please check the troubleshooting and FAQ page for more details on how to resolve this.

  camera on mic on icons

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You will be let into the meeting once the clinician starts it.

Teams waiting room screen

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You can access the chat at any point to type a text message by selecting the button outlined below at the bottom of the call screen.

Teams tool bar highlighting chat icon

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Once your meeting has finished you can leave by tapping the red phone icon at the bottom of the screen.

end call icon


As a patient

As a service user, relative or carer using our services, sometimes you may need to turn to someone for help, advice, and support. 

Find resources for carers and service users  Contact the Trust