Complaints, Compliments and Suggestions

The Customer Care Team provide information, advice and support to patients, family members and carers.

The Customer Care Team will:

  • Provide information about NHS Services
  • Signpost to specialist services
  • Listen to concerns, comments, compliments and suggestions
  • Help solve problems that need quick resolution
  • Manage complaints made about the Trust

The Customer Care Team can help to answer any questions you may have about the care the Trust provides and help guide you through services provided by the NHS and other organisations.

The Customer Care Team actively encourage the public to give feedback on the service. If you have any comments, would like to suggest any improvements or would like to use the service, please get in touch using the details at the bottom of this page.

Please download the Customer-Care-leaflet to find out information on the following:

Who can complain?

  • Time limits for complaining
  • Who to complain to
  • Confidentiality
  • Parliamentary and Health Service Ombudsman

For an easy-read version of the leaflet, please see Customer Care Easy Read Leaflet. If you would like a copy of this leaflet in a different language or format please contact the Trust's Customer Care Manager using the details below:

Customer Care Team Manager
Greater Manchester Mental Health NHS Foundation Trust
Trust HQ
Bury New Road
Prestwich
Manchester
M25 3BL

Telephone: 0800 587 4793
Landline: 0161 358 0600
SMS text number: 07500224186
Email: customercare@gmmh.nhs.uk

For more information, please see the  Customer Care Policy.pdf [pdf] 419KB  and 2016-17 Annual complaints report.doc