24/7 Mental Health Crisis Helpline for all ages
Please note, following the rollout of NHS 111 Mental Health, the 24/7 helpline is now closed. You can continue to access urgent mental health support by calling NHS 111 and selecting option 2. For more information visit: Urgent mental health support.
If you are experiencing a mental health crisis or something that makes you feel severely unsafe, distressed, or worried about your mental health, you can now contact your local crisis service by calling NHS 111 and selecting the mental health option.
In an emergency
If you or someone else is in immediate danger, call 999. You should attend your local NHS Accident & Emergency if you need urgent physical health care or require an urgent mental health assessment.
If it is not an emergency but you require health advice, visit NHS 111 online or call 111.
If you need non-emergency access to the police call 101.
Crisis Care
We have provided an outline of our key mental health services that are available this winter (2023/4).
We also have various other teams that offer help to people experiencing a mental health crisis, such as the Mental Health Liaision Team and various Crisis Cafes, Listening Lounges and Support Hubs. Details can be found below.
You can also click here for suicide prevention advice.
Bluesci at Night Crisis Cafe in Trafford
What we are
Bluesci at Night offers a friendly and supportive community alternative to traditional crisis services.
Bluesci at Night provides support when you are in emotional distress and together we aim to find coping strategies that prevent crisis reoccurring and provide steps toward building the life you want.
Where to find us
The service open to residents of Trafford and can be found at :
Bluesci at Night
Old Trafford Resource Centre
54-56 Seymour Grove,
Manchester,
M16 0LN
To attend the crisis cafe call or text us on 07933 882743
Opening Hours
Monday to Sunday, 5:30pm to 12:30am (last entry 12:00am)
Contact us
For more information contact us on:
Telephone: 07933 882743
Email: crisiscafe@bluesci.org.uk
Crisis Café at No.93
What we are
An out of hours friendly and supportive community space open to anyone from Manchester, Bolton, Salford and Trafford, experiencing a mental health crisis. Our aim is to offer support and advice from qualified Mental Health Practitioners and support staff in a relaxed and comfortable environment, avoiding long waits in Emergency Departments.
What we do
- Provide one to one sessions with experienced Mental Health workers
- Provide help for people to stay well at home
- Signpost to other local support services
- Offer interventions to help identify positive coping strategies.
Where to find us
No.93 Harpurhey Wellbeing Centre, 93 Church Lane, Manchester M9 5BG
Monday to Friday, 6.30pm to 1am (inc Bank Holidays).
Saturday and Sunday, 2pm to 1am.
Contact
GMMHCrisisCafe@gmmh.nhs.uk
Call 07778012838 or 0161 271 0339
Please phone ahead before dropping in.
Listening Lounge in Bolton
A new way to improve mental wellbeing in Bolton
Bolton’s Listening Lounge is now open in the evening and weekends in the town centre - offering a warm welcome, advice, guidance and non-judgmental support to local people struggling with poor emotional health.
Contact us
Call 01204 917739 or email boltonll@family-action.org.uk.
You can find us at YMCA BOLTON, 125 Deansgate, Bolton, BL1 1HA from Monday to Sunday, 3pm to 10pm. Please call or email ahead of visiting.
For more information about this service, please visit boltonlisteninglounge.org.uk
Delivered in partnership with Greater Manchester Mental Health NHS Foundation Trust (GMMH), BAND (Family Action), MhIST and NHS Greater Manchester Integrated Care System.
Listening Lounge in Salford
About this service
The Listening Lounge in Salford is a 24-hour friendly and supportive community space open to anyone in Salford (18+) who has been referred by a health care professional and requires an urgent assessment of their mental health needs without the need for medical treatment.
Our aim is to offer a 1:1 holistic assessment of an individual’s mental health needs from qualified mental health practitioners and support staff in a relaxed and comfortable environment, avoiding long waits in emergency departments.
The Listening Lounge provides brief psychosocial interventions in a calm environment to help identify and promote positive coping strategies, complete referrals to identified and appropriate services, and signpost to other local support services.
Drop-in service
This part of the Listening Lounge offer is coordinated by non-clinical members of staff such as Recovery Workers and Peer Support Workers. It is currently open Monday to Friday (excluding bank holidays), 1pm to 3pm.
The drop-in is suitable for anyone in a self-defined crisis - so if you are feeling overwhelmed, stressed, or simply unable to cope in your current situation. These sessions provide a listening ear if you feel you need to talk to someone about your mental health and what is impacting your wellbeing. We would look at tools to help you cope in the future, or signpost to other appropriate services.
Service type
This service is face-to-face and is delivered in partnership with Greater Manchester Mental Health NHS Trust (GMMH), START, and MIND in Salford.
Referral - how to access the bookable appointments
The Listening Lounge in Salford can be accessed by anyone with a current Salford address, who has been referred by a health care professional.
The following services can offer referrals to the Listening Lounge in Salford: Mental Health Liaison services (MHLT), 111 (option) helpline, GMMH Community Mental Health Teams (CMHTs), Living Well Services, Primary Care Networks, Talking Therapy Services, Learning Disability services, and GPs.
Referral - how to access the drop-in
Simply drop-in to the service between 1pm and 3pm. If someone attends later than this time, then we would ask if they returned the following day. No phone call ahead required.
Catchment restrictions
Salford.
The Recovery Lounge in Manchester
A new way to support people in crisis
The Recovery Lounge is a new service in Manchester City Centre. We offer a safe place to service users who identify as experiencing a mental health crisis.
Contact us
Call 0161 238 5249
Open seven nights a week:
Mon – Fri, 5pm to 12am
Sat & Sun, 3pm to 12am
Phone referrals taken from midday onwards until 12am, every day
In partnership with Turning Point
As a service user, relative or carer using our services, sometimes you may need to turn to someone for help, advice, and support.
Find resources for carers and service users Contact the Trust