Supporting the recruitment and retention of people with Lived Experience of the Criminal Justice System | Awards and accreditations

Awards, Accreditations and Points of Pride

The last two years have been the most challenging in the history of the NHS and we must not underestimate the significant effort that has taken place to respond at pace to the requirements of the pandemic. As the pandemic has progressed, we have seen a rise in the level of mental health needs and acuity and an increasing demand for services and mental health support. Our staff, across all services, both clinical and corporate, have worked tirelessly during the changing demands of the pandemic to adjust, expand and flex the delivery of services to meet the needs of our service users to ensure the least disruption to their care.

We have much to be proud of as an organisation.

  • Living Wage – we have been a Living Wage Employer since 2015 and celebrated our 7-year anniversary in 2022.
  • Vaccination Programme - Through our Gold Command arrangements, we have delivered a comprehensive and speedy vaccination programme to both our staff and service users and have established robust Infection, Prevention and Control arrangements to ensure the safety of all.
  • The Trust’s Recovery Academy , which supports over 7,000 students, returned to face-to-face learning, whilst improving the service by providing access to all the online resources they had built up during the pandemic.
  • The first Green Health Walk opened on the Trust’s Prestwich site , constructed by Sow the City. It was co-designed with service users and staff at the Trust to promote the physical and mental benefits of greenspace and exercise by exploring designated walking routes across our Prestwich site. This innovative approach was proudly exhibited at COP26 - the United Nations Conference of the Parties in Glasgow in autumn 2021. This forms part of GMMH’s Green Plan, which was launched in January 2022 as a ‘blueprint for the next five years’ to support the national NHS net zero pledge.
  • Supported Internship Scheme  - In March 2022, we joined a Supported Internship Scheme which helps young people with learning disabilities to access support, education, and work experience with the goal of progressing into permanent employment. To date, six interns have been placed into roles within their Facilities department in areas such as Catering, Administration, Transport & Logistics and Domestic Services; and one has been offered a permanent position.
  • Breakthrough success of study using virtual reality (VR) to treat mental health problems trialled in Manchester. A national study, delivered by nine NHS Trusts, including GMMH, has found that automated virtual reality (VR) technology can successfully help people recover from mental health problems (April 2022).
  • Workforce - GMMH has been rated ‘Good’ in all areas of our education and training programme for apprentices, following an inspection by Ofsted in May 2022.  
  • Partnership working - A partnership between GMMH, Greater Manchester Police and the North-west Ambulance Service, aimed at improving care for people experiencing a mental health crisis, has been hailed a success. Just six months in (May 2022), over 1,100 cases had been diverted from frontline NWAS and GMP services, with quality NHS mental health support being provided instead.
  • Improving health outcomes for under-served populations - A Research Unit dedicated to researching inequalities in mental and physical healthcare has been launched by GMMH during Equality, Diversity and Human Rights Week (May 2022). The Equality, Diversity, and Inclusion Research Unit is funded by GMMH, and led by Professor Dawn Edge, Professor of Mental Health & Inclusivity at GMMH and The University of Manchester.
  • Improving North Manchester – We're investing £105 million in modern facilities with the construction of a new adult mental health inpatient unit to replace Park House on the North Manchester General Hospital (NMGH) site. Work on the North View site started in August 2022 with the new unit anticipated to be built and operational by 2024.The modern facilities will utilise the latest technology and therapeutic design, to ensure an environment that is both conducive to recovery and pleasant to live in, work at and visit. In June 2022, the new development won a Design in Mental Health Award in the ‘Service User Engagement’ category.
  • The Greater Manchester Universities Student Mental Health Service a partnership between GMMH, NHS Greater Manchester, and the region’s five universities - has been hailed a success (July 2022).
  • Achieve - In July 2022, an external evaluation found that the Trust’s Achieve Drug and Alcohol Service’s approach to partnership-working is effective in supporting recovery from substance misuse, and could be rolled out in other geographical areas. Drug and Alcohol Recovery services for Bolton, Bury, Salford and Trafford have been praised in an evaluation report, undertaken by SQW, an independent research and consultancy organisation.  
  • An evaluation of Living Well Salford (15 August 2022) found that the service has supported people to achieve improved outcomes. The service offers support co-designed by people with lived experience of mental health problems and has also been shortlisted for ‘Mental Health Innovation of the Year’ in the prestigious national Health Service Journal awards 2022.
  • CPR training technology In Oct 2022, GMMH became the first mental health trust to install state of the art CPR training technology. The technology, called Brayden Online, combines a traditional mannequin with an iOS application which uses a cloud server, allowing staff to undertake CPR training at a time, date and location that is flexible for them.
  • National Positive Practice in Mental Health Awards 2022 - we’ve been recognised in the awards (6 October 2022) for a project run by GMMH using a technology called ‘Management and Supervision Tool’ (MaST) to support clinical care and patient safety in Community Mental Health Teams.
  • Research - We’re proud to be an NHS Partner of a bid for Greater Manchester awarded its largest ever research funding (October 2022) to tackle health inequalities and drive health improvements across the city region. This investment will support the delivery of important research into mental health care and treatment at the Biomedical Research Centre in Manchester. 
  • Ceramicists from our  Recovery Pathways service have contributed to the Manchester City Council’s Be Proud Awards 2022 by creating a series sculptures as prizes for winners.
  • NHS Talking Therapies – during 2020/21, more people than ever accessed talking therapies.  Across Bolton, Salford, Manchester, and Trafford, almost 25,000 people completed a full course of NHS talking therapy.
  • NHS Pastoral Care Quality Award - The award recognises our Trust’s work in international recruitment and our commitment to providing internationally educated nurses and midwives with high-quality pastoral care.

Find out more about awards our staff and teams have received below.

Supporting the recruitment and retention of people with Lived Experience of the Criminal Justice System

We are really proud to announce that GMMH’s Non-Custodial Health & Justice services have recently undertaken and been awarded the Lived Experience Charter Silver Award for supporting people with lived experience of the criminal justice system into employment.

The Lived Experience Charter is led by Career Matters and commissioned by NHS England, Health & Justice. 

The Lived Experience Charter has enabled us to:

  • Demonstrate our commitment to employing people with lived experience of the criminal justice system;
  • Provide opportunities for people with lived experience;
  • Increase job roles for people with lived experience;
  • Demonstrate that we have implemented the Lived Experience; Charter Values, Standards and Practices. 

The Lived Experience Charter process offers organisations the opportunity to:

  • Review their current approach to the recruitment of people with lived experience of criminal justice across their organisation;
  • Receive training on best practice approaches, as well as site training and support for the entire organisation, including leadership, HR, service delivery and lived experience representation;
  • Be assessed by a trained, multi-disciplinary team of people with lived experience and health and justice/VCSE organisations;
  • Gain Charter status and be awarded different levels accordingly;
  • Be part of a community of good practice with wider Lived Experience Charter sites.

Hannah Kirkbride, Director at Career Matters said:

“The Lived Experience Charter was co-designed with people with lived experience. The pilot project supported twenty two organisations to review their policies, practices and environment to better support the inclusive recruitment of people with lived experience of the criminal justice system.  It has been an incredible process that has increased job opportunities, influenced policy change and brought awareness of the barriers these communities face.”

Neisha Betts, Programme Manager, Health & Justice - Inclusive Workforce programme at NHS England said:

“Congratulations to all those involved in this pilot project. Thanks for your involvement and commitment to this important piece of work and for paving the way for a more inclusive and open workforce within NHS services”.

Bryn Clegg, GMMH volunteer said:

“Many thanks to GMMH for facilitating a place for me on the Peer Mentoring course Level 2 as part of Reconnect at GMMH. It has enabled me to provide signposting and general helpful guidance to work colleagues and community engagement with the local public.”

Colin Johnston, GMMH volunteer said:

“By encouraging people who have encountered mental health challenges in the past to be a volunteer allows for greater visibility that all can be affected and a positive outcome can be achieved with peer mentors aiding where necessary in the community.”

Another GMMH volunteer said:

“This award recognises the strength, resilience and courage it takes to survive the criminal justice and care systems.”

Another GMMH volunteer said:

“Winning the award means that my story and the stories of others have been heard, and that my struggles have not been in vain. It has helped me to get the strength needed to pass the GMMH Peer Mentor course to go on and give something back and help others. I hope this award will encourage others with lived experience to share their stories and never give up hope."

Kim Turton, Senior Peer Support Worker/Highly Specialised Inclusion Lead said:

“I am so happy to get this lived experience charter award for the organization within the non-custodial health and justice setting. It recognises our talented workforce with lived experience. I have been on this journey from the start as a volunteer and then being employed. It is wonderful to be recognised for all the hard work and dedication of the leadership team.

“By getting this award, we bring value, legitimacy, and accountability to the work that we are doing within the Greater Manchester area. I think it will help to challenge wider discrimination within our community and increase understanding that to have a criminal record is no longer stigmatising.”

Tracey Price, Lead Social worker, said:

“As a Social Worker by profession within the Leadership Team I feel the award of Silver for The Lived Experience Charter speaks volumes about how far we have come as services. We have strong ambitions and commitment to a diverse and inclusive workforce at all levels.  The award represents this work to date and is just the start.

“Providing a service without lived experience in delivery or influence through leadership is now unthinkable. It has enriched our knowledge and provided a highly influential steer to our service development.

“Social Justice and social change must come through effort and commitment and it’s a privilege to try and match the commitment and effort made by our Lived Experience workforce in their ambition to do the best for the people we support.

“Now onwards - as there is still much to do.”

As a patient

As a service user, relative or carer using our services, sometimes you may need to turn to someone for help, advice, and support. 

Find resources for carers and service users  Contact the Trust

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