Roll-out of decision support tool for community mental health services wins national award | Awards and accreditations

Awards, Accreditations and Points of Pride

The last two years have been the most challenging in the history of the NHS and we must not underestimate the significant effort that has taken place to respond at pace to the requirements of the pandemic. As the pandemic has progressed, we have seen a rise in the level of mental health needs and acuity and an increasing demand for services and mental health support. Our staff, across all services, both clinical and corporate, have worked tirelessly during the changing demands of the pandemic to adjust, expand and flex the delivery of services to meet the needs of our service users to ensure the least disruption to their care.

We have much to be proud of as an organisation.

  • Living Wage – we have been a Living Wage Employer since 2015 and celebrated our 7-year anniversary in 2022.
  • Vaccination Programme - Through our Gold Command arrangements, we have delivered a comprehensive and speedy vaccination programme to both our staff and service users and have established robust Infection, Prevention and Control arrangements to ensure the safety of all.
  • The Trust’s Recovery Academy , which supports over 7,000 students, returned to face-to-face learning, whilst improving the service by providing access to all the online resources they had built up during the pandemic.
  • The first Green Health Walk opened on the Trust’s Prestwich site , constructed by Sow the City. It was co-designed with service users and staff at the Trust to promote the physical and mental benefits of greenspace and exercise by exploring designated walking routes across our Prestwich site. This innovative approach was proudly exhibited at COP26 - the United Nations Conference of the Parties in Glasgow in autumn 2021. This forms part of GMMH’s Green Plan, which was launched in January 2022 as a ‘blueprint for the next five years’ to support the national NHS net zero pledge.
  • Supported Internship Scheme  - In March 2022, we joined a Supported Internship Scheme which helps young people with learning disabilities to access support, education, and work experience with the goal of progressing into permanent employment. To date, six interns have been placed into roles within their Facilities department in areas such as Catering, Administration, Transport & Logistics and Domestic Services; and one has been offered a permanent position.
  • Breakthrough success of study using virtual reality (VR) to treat mental health problems trialled in Manchester. A national study, delivered by nine NHS Trusts, including GMMH, has found that automated virtual reality (VR) technology can successfully help people recover from mental health problems (April 2022).
  • Workforce - GMMH has been rated ‘Good’ in all areas of our education and training programme for apprentices, following an inspection by Ofsted in May 2022.  
  • Partnership working - A partnership between GMMH, Greater Manchester Police and the North-west Ambulance Service, aimed at improving care for people experiencing a mental health crisis, has been hailed a success. Just six months in (May 2022), over 1,100 cases had been diverted from frontline NWAS and GMP services, with quality NHS mental health support being provided instead.
  • Improving health outcomes for under-served populations - A Research Unit dedicated to researching inequalities in mental and physical healthcare has been launched by GMMH during Equality, Diversity and Human Rights Week (May 2022). The Equality, Diversity, and Inclusion Research Unit is funded by GMMH, and led by Professor Dawn Edge, Professor of Mental Health & Inclusivity at GMMH and The University of Manchester.
  • Improving North Manchester – We're investing £105 million in modern facilities with the construction of a new adult mental health inpatient unit to replace Park House on the North Manchester General Hospital (NMGH) site. Work on the North View site started in August 2022 with the new unit anticipated to be built and operational by 2024.The modern facilities will utilise the latest technology and therapeutic design, to ensure an environment that is both conducive to recovery and pleasant to live in, work at and visit. In June 2022, the new development won a Design in Mental Health Award in the ‘Service User Engagement’ category.
  • The Greater Manchester Universities Student Mental Health Service – a partnership between GMMH, NHS Greater Manchester, and the region’s five universities - has been hailed a success (July 2022).
  • Achieve - In July 2022, an external evaluation found that the Trust’s Achieve Drug and Alcohol Service’s approach to partnership-working is effective in supporting recovery from substance misuse, and could be rolled out in other geographical areas. Drug and Alcohol Recovery services for Bolton, Bury, Salford and Trafford have been praised in an evaluation report, undertaken by SQW, an independent research and consultancy organisation.  
  • An evaluation of Living Well Salford (15 August 2022) found that the service has supported people to achieve improved outcomes. The service offers support co-designed by people with lived experience of mental health problems and has also been shortlisted for ‘Mental Health Innovation of the Year’ in the prestigious national Health Service Journal awards 2022.
  • CPR training technology In Oct 2022, GMMH became the first mental health trust to install state of the art CPR training technology. The technology, called Brayden Online, combines a traditional mannequin with an iOS application which uses a cloud server, allowing staff to undertake CPR training at a time, date and location that is flexible for them.
  • National Positive Practice in Mental Health Awards 2022 - we’ve been recognised in the awards (6 October 2022) for a project run by GMMH using a technology called ‘Management and Supervision Tool’ (MaST) to support clinical care and patient safety in Community Mental Health Teams.
  • Research - We’re proud to be an NHS Partner of a bid for Greater Manchester awarded its largest ever research funding (October 2022) to tackle health inequalities and drive health improvements across the city region. This investment will support the delivery of important research into mental health care and treatment at the Biomedical Research Centre in Manchester. 
  • Ceramicists from our  Recovery Pathways service have contributed to the Manchester City Council’s Be Proud Awards 2022 by creating a series sculptures as prizes for winners.
  • IAPT (Improving Access to Psychological Therapies) – during 2020/21, more people than ever accessed talking therapies.  Across Bolton, Salford, Manchester, and Trafford, almost 25,000 people completed a full course of NHS talking therapy.

Find out more about awards our staff and teams have received below.

Roll-out of decision support tool for community mental health services wins national award

A project run by GMMH - using a technology called ‘Management and Supervision Tool’ (MaST) to support clinical care and patient safety in Community Mental Health Teams (CMHTs), has been recognised in the National Positive Practice in Mental Health Awards 2022.

MaST is a software platform managed by Holmusk, which displays and analyses health data from existing electronic health records. 

The system finds important information which may be buried deep in the clinical records, and may otherwise be hard to find, or easy to overlook. 

This means that mental health workers can make informed decisions to effectively manage their workloads, and focus on delivering high quality and safe care to the people who need it most. It also provides valuable information for team leaders to support team members in their day-to-day work.  

The National Positive Practice in Mental Health Awards highlight and celebrate best practice in mental health care across the country and hold annual nation-wide awards. The MAST project collaboration between GMMH and Holmusk won the ‘Quality Improvement and/or Service Transformation’ and was highly commended in another two categories: ‘Innovation in Digital Mental Health’ and ‘Innovation in Community Mental Health’ during the ceremony in Durham on 6 October 2022. 

MaST was first rolled out as a pilot programme at GMMH in Trafford and Bolton CMHTs in 2020. The pilot found the system to be helpful and enabled easier and quicker decision-making for staff. 

Since then, MaST has been rolled out to other GMMH CMHTs in Salford and Manchester. 

After 1 year of use, a survey of CMHT staff found: 

  • 85% of respondents reported that information systems helped them manage their caseloads (an increase from 47% before MaST) 

  • 69% of respondents reported that information systems helped them identify those at risk of using crisis services in the future (an increase from 35% before MaST) 

  • 84% of respondents reported that information systems helped them track completion of Key Performance Indicators (an increase from 40% before MaST) 

Staff described feeling more in control of their caseloads, having more time: 

Makes me feel I get things done quicker, I feel it’s made my job a hell of lot easier.”  

They also described being able to be more proactive: 

Quicker way to see where my clients were up to rather than waiting to be told when things are out of date.” 

Dr Remy McConvey, Chief Clinical Information Officer at GMMH said: 

“It is great to hear that the implementation of MaST in CMHTs across GMMH has been recognised as a winner in these national awards. 

“It reflects the effort, flexibility and learning undertaken by our staff in CMHTs who have adopted MaST, and who have responded to this new technology to support their clinical meetings, supervision and case load management. 

“It is recognition of the professionalism of the project’s coordination by our Information Management & Technology and Business Intelligence colleagues, including the work of clinical change leaders who have facilitated this digital adoption process.” 

As a patient

As a service user, relative or carer using our services, sometimes you may need to turn to someone for help, advice, and support. 

Find resources for carers and service users  Contact the Trust

We place cookies on your computer to help make this website better. You can at any time read our privacy policy to find out more. By using this site we will assume that you are happy to continue.

Change cookie settings: