Are there clearly defined, well-understood processes?

Contrast:

Are you in a mental health crisis? CALL 111 select mental health option

Please login to access this page.

What to cover in your response

Describe the process in place to ensure that performance issues, complaints and SUIs are appropriately escalated to the Board.
Describe how the Board receives assurance that these processes are operating effectively.
Describe the complaints process and how the Board is provided with assurance that this is operating effectively.
Describe how the Board is made aware of staff concerns including the whistleblowing process.
Describe the lessons learned process and how this is disseminated to staff.
Describe the action planning process in place for dealing with performance issues and how these are followed up and reported to board.
Describe how the performance management processes addresses clinical governance under-performance and recognises good performance.

As a service user, relative or carer using our services, sometimes you may need to turn to someone for help, advice, and support.

Find resources for carers and service users Contact the Trust

Are there clearly defined, well-understood processes?

Search the Greater Manchester Mental Health NHS FT website

Please login to access this page.

What to cover in your response

Service users and carers

Professionals

Crisis Care