Urgent mental health support
NHS 111 Mental Health
If you need urgent mental health support, for example if you feel mentally unsafe or severely distressed, you can quickly and easily access support by calling NHS 111 and selecting mental health option 2.
It’s available 24/7, free of charge and you can call for yourself or someone else.
Please note: Following the roll out of NHS 111 Mental Health, our 0800 helpline will close on 3 November 2025.
We always planned to close the 0800 number once our NHS 111 Mental Health offer was established; and you’ll now only have to remember one simple number that you can call anytime, from anywhere.
NHS 111 Mental Health is not an emergency service. In emergency situations where there’s an immediate risk to life, or you need urgent physical care, you should contact 999 or go to A&E.
Who can call NHS 111 Mental Health?
NHS 111 Mental Health is for people of all ages who need urgent mental health support. For example, feeling mentally unsafe or severely distressed.
This includes children and young people and those with neurodevelopmental needs.
You can call for yourself, or someone else.
If you’re deaf or have hearing loss, please use the following link to be connected – NHS 111 – SignVideo.
If you aren't able to make the call yourself, then anyone can call on your behalf - for example a friend, carer, loved one or even your GP.
You can also access NHS 111 online via 111.nhs.uk.
For non-urgent mental health needs, there is a range of mental health and wellbeing support available across Greater Manchester. You can speak with your GP to find out more about the services available to you, or visit https://gmintegratedcare.org.uk/gtkwtg-mental-health-support/.
NHS 111 Mental Health is not an emergency service. In emergency situations where there’s an immediate risk to life, or you need urgent physical care, you should contact 999 or go to A&E.
Share your experience of using NHS 111 Mental Health
If you've called NHS 111 Mental Health, you can share your experience by completing this survey.
The feedback will help NHS England identify where improvements can be made to better meet the needs of people with urgent mental health needs.
The Mental Health Joint Response Car
A mental health joint response car service will be providing support across Bolton, Salford, Manchester, Trafford, and Wigan.
The mental health joint response car is jointly run by GMMH and Greater Manchester Police (GMP).
The response car service helps to support people experiencing a crisis, who come into contact with GMP, whilst also reducing the number of people presenting to emergency services at busy times, by providing specialist mental health support with a clinician attending incidents alongside the police.
We have a number of self-help resources on our website which you may also find useful.
In emergency situations where there is an immediate risk to life, you should continue to contact 999 or go to A&E.
As a service user, relative or carer using our services, sometimes you may need to turn to someone for help, advice, and support.
Find resources for carers and service users Contact the Trust