Greater Manchester West Mental Health NHS Foundation Trust (GMW) is today celebrating the results of the annual community mental health survey which sees them receive the highest score nationally for helping service users understand what is important to them.
The survey involves all mental health trusts in England and people aged 18 years and over were eligible to take part if they were receiving treatment for a mental health condition. Questions spanned all aspects of their care including planning, organising, who they see, crisis care and treatment.
GMW’s results are positive, indicating that service users were happy with the care they received and the majority had a good experience. In comparison to other trusts, GMW performed well and are in the top 20% for organising care. None of the survey results rate GMW services poorly compared to other trusts.
Bev Humphrey, Chief Executive of GMW said, “We welcome with this year’s community mental health survey results as it is a good check on how we are performing by the people who are actually using our services. The Trust has gone through some significant changes over the last couple of years which has helped more people be treated in their home, rather than having to be admitted into hospital. To see that service users are rating us so highly is really pleasing.”
“We are delighted that we scored the highest on a question which shows our staff help service users with what is important to them. This suggests that our staff have really taken the Trust’s values to heart and are using them to put our service users first.
“Each of our local services are examining the results for their particular area, identifying local actions to improve further.”