Urgent mental health support
NHS 111 Mental Health
If you need urgent mental health support, for example if you feel mentally unsafe or severely distressed, you can quickly and easily access support by calling NHS 111 and selecting mental health option 2.
It’s available 24/7, free of charge and you can call for yourself or someone else.
Please note: Following the roll out of NHS 111 Mental Health, our 0800 helpline will close on 3 November 2025.
We always planned to close the 0800 number once our NHS 111 Mental Health offer was established; and you’ll now only have to remember one simple number that you can call anytime, from anywhere.
NHS 111 Mental Health is not an emergency service. In emergency situations where there’s an immediate risk to life, or you need urgent physical care, you should contact 999 or go to A&E.
Who can call NHS 111 Mental Health?
NHS 111 Mental Health is for people of all ages who need urgent mental health support. For example, feeling mentally unsafe or severely distressed.
This includes children and young people and those with neurodevelopmental needs.
You can call for yourself, or someone else.
If you’re deaf or have hearing loss, please use the following link to be connected – NHS 111 – SignVideo.
If you aren't able to make the call yourself, then anyone can call on your behalf - for example a friend, carer, loved one or even your GP.
You can also access NHS 111 online via 111.nhs.uk.
For non-urgent mental health needs, there is a range of mental health and wellbeing support available across Greater Manchester. You can speak with your GP to find out more about the services available to you, or visit https://gmintegratedcare.org.uk/gtkwtg-mental-health-support/.
NHS 111 Mental Health is not an emergency service. In emergency situations where there’s an immediate risk to life, or you need urgent physical care, you should contact 999 or go to A&E.
Share your experience of using NHS 111 Mental Health
If you've called NHS 111 Mental Health, you can share your experience by completing this survey.
The feedback will help NHS England identify where improvements can be made to better meet the needs of people with urgent mental health needs.
Crisis Cafes / Listening Lounges
Crisis Cafés / Listening Lounges
Community spaces across Greater Manchester known as ‘Crisis Cafés’ or ‘Listening Lounges’ offer a safe, comfortable, and confidential environment for anyone over the age of 18, who is feeling low, anxious, struggling with negative thoughts, or just wants to talk to someone during evenings or weekends.
The spaces offer support and advice from trained mental health workers in a relaxed environment, providing visitors with safe out of hours mental health support, whilst also taking pressure off emergency services, including busy A&E Departments, especially during the winter months.
The hubs are delivered by voluntary community and social enterprise partners supported by GMMH, and are based GMMH's core locations across Greater Manchester – Bolton, Manchester, Salford, Trafford, and Wigan.
An individual who previously accessed support at one of the Crisis Cafés said the team were “calming and reassuring” and finding the service was “just what I needed at just the right time.”
Locations, opening times, and contact details for the Crisis Cafés and Listening Lounges in Bolton, Manchester, Salford, Trafford and Wigan:
Bolton Listening Lounge
Bolton Listening Lounge is run by Greater Manchester Mental Health NHS Foundation Trust (GMMH) and 1point North West
Address: Silverwell House, 1 Silverwell Lane, Bolton BL1 1QN
Contact number: 01204 917739
Email: listeningloungehelp@1pointbolton.org.uk
Opening hours: Monday to Sunday, 3pm to 1am
How to access: Ahead of your visit, please call or email.
Harpurhey – No.93 Crisis Café
Address: No.93 Harpurhey Wellbeing Centre, 93 Church Lane, Manchester, M9 5BG
Contact number: 0161 271 0339 / 07778 012838
Email: GMMHCrisisCafe@gmmh.nhs.uk
Opening hours:
- Monday to Friday 8pm to 1am
- Saturday and Sunday 3pm to 1am
How to access: Ahead of your visit, please call or email.
Salford Listening Lounge
· Address: 40 Eccles Old Road, Salford, M6 8RA
Opening times:
· Drop-in Mon to Fri 1pm to 3pm
How to access:
- To access the drop-in, walk in
- To access bookable appointments, health care professional to signpost
Trafford – Bluesci at Night Crisis Café
In partnership with Bluesci.
· Address: Old Trafford Wellbeing Centre, 54-56 Seymour Grove, Old Trafford, M16 0LN
· Contact number: 07933 882743
· Email: crisiscafe@bluesci.org.uk
Opening times:
- Everyday (365 days a year)
- 5.30pm to 12:30am
How to access:
- Self-referral: walk in or telephone
- Professional referral: please call or email
Wigan – Mental Health Support Hub
· Address: Lea Baker Café at Atherleigh Park, Atherleigh Way, Leigh WN7 1YN
Contact number: 01942 636 300.
Opening times:
- Everyday (365 days a year)
- 4.30pm until 11pm
How to access:
· If you are a currently receiving mental health support under GMMH’s Wigan Borough services please, contact your care co-ordinator or call Atherleigh Park reception on 01942 636 300 to check availability.
The Mental Health Joint Response Car
A mental health joint response car service will be providing support across Bolton, Salford, Manchester, Trafford, and Wigan.
The mental health joint response car is jointly run by GMMH and Greater Manchester Police (GMP).
The response car service helps to support people experiencing a crisis, who come into contact with GMP, whilst also reducing the number of people presenting to emergency services at busy times, by providing specialist mental health support with a clinician attending incidents alongside the police.
We have a number of self-help resources on our website which you may also find useful.
In emergency situations where there is an immediate risk to life, you should continue to contact 999 or go to A&E.
As a service user, relative or carer using our services, sometimes you may need to turn to someone for help, advice, and support.
Find resources for carers and service users Contact the Trust