Wellbeing Support for NHS and GMMH Staff

Please find below information on support for your health and wellbeing as a member of staff or a volunteer.

You can also find lots of support and resource on the NHS People website: https://people.nhs.uk/

* Where the below information references NHS Staff, this also includes anyone volunteering for the NHS * 

To access some of the below you will need an NHS email address.


  • The NHS has launched a mental health helpline to support NHS staff as they help people deal with the coronavirus. NHS staff will be able to call or text a free number staffed by thousands of specially trained volunteers, to receive support and advice for the pressures they face every day during the global health emergency.

    The volunteers will listen to NHS staff and give psychological support to those in need. Anyone who requires further help will be signposted to other services ranging from practical and financial assistance through to specialist bereavement and psychological support.

    To contact the NHS helpline, phone 0300 131 7000, or text FRONTLINE to 85258. The phone line will be open between 7am and 11pm every day, while the text service will be 24/7.
  • NHS Bereavement Helpline: The NHS recognises the difficulties and challenges that losing a loved one can bring and have set up a bereavement helpline to offer support and advice to families, friends and carers.
    To speak to a trained nurse, call 0800 2600 400. The helpline is open 8am to 8pm every day. More information: NHS Bereavement Helpline Information Sheet.pdf
  • The Queen's Nursing Institute has launched a new listening service for registered nurses. To find out about how the new service works, please visit our website: https://www.qni.org.uk/help-for-nurses/the-listening-service/ 

Support for GMMH Staff

  • You can contact PAM Assist, GMMH's confidential Employee Assistance Programme, 24 hours a day 7 days a week to speak to someone confidentially. PAM Assist offers a wealth of information around your lifestyle, food, your mental and physical health and what's going on in your world. To contact PAM Assist, employees can telephone 0800 882 4102 or visit www.pamassist.co.uk (for access to this, please email internalHR@gmmh.nhs.uk.) If an employee feels unable to contact PAM Assist directly, their manager can make a referral to PAM Assist on their behalf.


  • HR and OD are here to support you – we understand you may have queries about your employment, so do not hesitate to get in touch - contact 0161 358 1942 or internalHR@gmmh.nhs.uk. Supporting Agile working - We are encouraging flexible working where possible. If you feel you would benefit from this, speak to your line manager or HR.

GM Resilience Hub

We're here for you

The Greater Manchester Resilience Hub was set up in response to the Manchester Arena Attack in 2017 to co-ordinate care and support for thousands of children, young people and adults whose mental health and/or emotional wellbeing was affected

As a central point for mental health advice and support, the Hub is now providing support for all health and care workers, across Greater Manchester, who have been affected by the coronavirus outbreak.

You can access this support via the following link: https://www.penninecare.nhs.uk/mcrhub-covid19

Confidential Wellbeing Screening

Part  of their service offer includes a confidential wellbeing questionnaire for health and care workers (and their families) who have been saving lives, providing care and end of life care, as well as services for people who died from COVID-19 (this includes all staff such as facilities staff and other ancillary staff).

This service is only open to health and care workers and their immediate family members, to offer help and support if you and/or your family have experienced stressful or traumatic events associated with COVID-19.  If you believe you would benefit from this screening, you can access it via:  https://www.penninecare.nhs.uk/c19screening.  Those staff whose screening results indicate they are experiencing high levels of distress will receive a call from a qualified mental health professional.  All respondents will be given the Resilience Hub telephone number and have access to speak to qualified mental health professionals regardless of their screening results.  They will also be provided with national and local support services.

Other support offered on the Hub includes:

  • Webinars to share learning or helpful information.
  • Resources and advice, including self help guides and the GMHSCP hub.
  • NHS Staff Wellbeing Helpline.
  • NHS practitioner health events.
  • Facilitated peer support.
  • Information and support for managers who are concerned about a staff member, including direct referrals to the Hub.
  • Information and support for BAME staff.
  • Information and support for the families of staff.
  • Bereavement support.
  • And more…

Visit the Hub today to access these resources and more.

Transport Offers

Free Bike Hire for NHS Staff based in Manchester

  • Working with TfGM & Manchester Bike Hire, to provide bikes for key workers.
    This scheme is available to all Manchester staff, but primarily designed for people that can’t get to work through other means.
    here are a range of bikes available on loan, and they come with helmets, lights and bike locks. Please follow this link manchesterbikehire.co.uk/bikehire/index.html​ to book a bike.

Cycles for Key Workers

As a patient

As a service user, relative or carer using our services, sometimes you may need to turn to someone for help, advice, and support. 

Find resources for carers and service users  Contact the Trust