Patient Carer Race Equality Framework (PCREF) Survey at GMMH

Patient Carer Race Equality Framework (PCREF) Survey at GMMH

Where did PCREF come from?

NHS England and NHS Improvement has published its first Advancing Mental Health Equalities Strategy, laying out plans for how organisations can improve their understanding of the communities they serve and ensure that mental health services become more accessible and beneficial to everyone who needs them.

The strategy includes the NHS commitment to develop the Patient and Carer Race Equality Framework (PCREF) which will allow us to work directly with ethnically diverse groups, and make sure their experience and feedback drives the changes we aim to implement within our services. Learning from people with lived experience, and coproduction, are critical elements of the framework.


Why are we developing PCREF in GMMH?

Like most mental health trusts, we know that we need to significantly improve the trust and confidence of ethnic minority communities in our services and look to eliminate unacceptable racial disparity.

We are proud to be one of four national pilot sites working on the first ever ‘Patient and Carers Race Equality Framework’ (PCREF), a practical tool which enables organisations to understand what steps it needs to take to achieve practical improvements for individuals of diverse ethnic background. 

We are working on developing PCREF to inform the national rollout. As such, PCREF is our long-term commitment to reducing and over time eliminating the unacceptable racial disparity in ethnic communities accessing, experiencing and having improved outcomes from our services. 


What is the PCREF approach?

This framework looks at the key ‘organisational competencies’ that NHS mental health trusts need to develop to address the health inequalities experienced by many people. PCREF is a way of bringing together local Black, Asian and minority ethnic communities, Black, Asian and minority ethnic service users and their carers with staff to work together in partnership to look at how we implement the national PCREF competencies within GMMH and develop local competencies as needed.

The first phase of the PCREF is to gather feedback from across all our communities and NHS England has produced a questionnaire that can be accessed online or as a downloadable Word document.


How you can get involved!

GMMH will be collecting feedback during April, May and June 2021. As well as individual responses, we are keen to work with community organisations who want to facilitate group discussions around the survey questions.

We are really keen to generate as much information as possible from across all our communities as this will help to shape the national framework as well as how GMMH develops our services.


Share your feedback by completing the questionnaire

Please give us your feedback by completing the Improving Black, Asian and minority ethnic community experiences of mental health services questionnaire. It should take no longer than 20 minutes - thank you. 

The questionnaire is open now and will close on 30 June 2021. The results of the questionnaire will be reported in September 2021.


Click here to complete the questionnaire


The downloadable Word version of the survey:  February 2021 Feedback Questionnaire - PCREF - 171KB

Please return hard copies of the questionnaire to:

PCREF Project Support

Knowsley House


Bury New Road


M25 3BL


Get in touch

If you are a community group and interested in facilitating a group discussion around the questionnaire, please email

As a patient

As a service user, relative or carer using our services, sometimes you may need to turn to someone for help, advice, and support. 

Find resources for carers and service users  Contact the Trust