Mental Health Urgent Response Team

Our Mental Health Urgent Response Team provides specialist assessment, advice and signposting for adults with moderate, severe and enduring symptoms of mental illness such as severe depression and anxiety, as well as conditions like schizophrenia and bipolar disorder.  
Our team is available 24 hours a day, seven days a week, 365 days a year.

Who is our service for?

Our service is for adults with moderate to severe and enduring symptoms of mental illness, whose needs would best be met by specialist mental health services. 

Who do we work in partnership with?

We work closely with other local mental health services, including NHS and third sector services. 

How to access our service

We aim to provide a timely response based on the urgency of your needs. This may include a face-to-face appointment within four hours, a telephone contact within 24 hours or a face-to-face contact within four weeks. 

If you have an assessment with the team, you will be asked different questions about your mental health symptoms and any other difficulties you may be experiencing which may be having an impact on your mental health. This will help us to understand your needs. Together, we discuss which service will be able to meet your needs best and  develop a plan of care. 

If we feel that ongoing support from  one of our specialist mental health services is the best care plan for you, we will arrange for your care to be transferred to the most appropriate team. 
It may be that we feel other local services would be better able to help you, such as psychological therapy services or third sector organisations. If this is the case, we will also will be able to refer you onto these services so you can begin accessing help. 

Where will I be seen?  

If we need to see you for a face-to-face appointment, the health professional will let you know where to go and when. 
For day time appointments, you will usually be seen at: 

  • Claire House, Phoenix Way, Ince-in-Makerfield, Wigan, WN3 4NW 

For evening appointments, you will usually be seen at: 

  • Wigan Urgent Treatment Centre, Christopher Home, Royal Albert Edward Infirmary, Wigan Lane, Wigan, WN1 2NN 


If there is anything we can do to make our service more accessible for you, please let your referrer know so this can be included on the referral form or let a member of the Mental Health Urgent Response Team know. 

Help in a crisis

If you're experiencing a mental health crisis and need urgent support, please call our Wigan Mental Health Crisis Line on 0800 051 3253 (Freephone).   

As a patient

As a service user, relative or carer using our services, sometimes you may need to turn to someone for help, advice, and support. 

Find resources for carers and service users  Contact the Trust