NHS Friends and Family Test

Did you know you can now have your say to help improve more services across the NHS?

  The NHS Friends & Family Test is about giving patients the opportunity to provide quick feedback on their care and treatment experience. It’s already in use in many parts of the NHS and is expanding to a lot more.

You can say what is going well and what can be improved so that people who make decisions about local healthcare can take your views into account.

It doesn’t take long and you don’t need to give your details on your feedback form.

When you:

  • Are discharged or transferred from the ward or service; or
  • Have attended an appointment in the community                               

And at some other points in your care, we will offer you the opportunity to answer this question:

speech bubble

You will not be asked for your name and what you say will not be traced back to you. So, please tell us exactly what you think.

Look for details in the reception or waiting room. You can ask a member of staff how you can take part or use the link below to complete the survey online.

NHS Friends and Family Test Online Form

The Friends & Family Test does not replace existing feedback methods, with service users and visitors still able to pass on their compliments and complaints in the normal way.

If you want to opt out of receiving Friends and Family Test text messages, reply ‘STOP’ to the telephone number or contact us on 0161 772 3534 / carehub@gmmh.nhs.uk.

How will the results be used?

The information will give us invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help us to make improvements for service users.

Test results

Friends and Family Test results are collated and analysed every month—these results are updated on this website on a monthly basis.

Results Analysis

Month

% recommended

September 2016 94%
August 2016 91%
July 2016 91%
June 2016 81%
May 2016

84%

April 2016

84%

March 2016

87.4%

February 2016

90.3%

January 2016

77.4%

Comments from service users

"The nurses always have time to listen to me"

"The service is very good"

"Looked after well, happy with medication. staff fantastic attentive caring understanding, like having loads of mums big sisters"

"It worked for me being around people in same situation"

"A lack of therapy and activities and not enough staff"

"Staff are very helpful. Made welcome and get the support you need. Food and environment excellent"

"Your treatment feels as though it’s personal"

Friends and Family Test data is published by NHS England and can also be found on NHS Choices. Additional results for services will be published on NHS Choices as they become available.

For more information

Email: carehub@gmmh.nhs.uk

Visit www.nhs.uk/friendsandfamily

Patients and visitors may also wish to leave feedback about our services on NHS Choices or post a review to independent feedback website Patient Opinion.

Cathy Lovatt

Photograph of GMW Lead Nurse Cathy Lovatt with Friends and Family Test Materials, 2015

Pictured: GMMH Lead Nurse Cathy Lovatt with Friends and Family Test Materials

Friends and Family Test Leaflet

Read the national leaflet The Friends and Family Test – GMW157 Friends and Family Test ThirdA4 Leaflet (v2 2) eProof.pdf [pdf] 1MB .

Patients and visitors may also wish to leave feedback about our services on NHS Choices or post a review to independent feedback website Patient Opinion.

Friends and Family Test Leaflet